Welcome to Konvex. These Terms and Conditions (“Terms”) govern your access to and use of the Konvex Unified API and related services (collectively, the “Services”). By registering for or using any part of the Services, you (“Client” or “you”) agree to be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

1.1 By accessing or using the Services, you confirm that you have read, understood, and agree to these Terms.
1.2 We may update these Terms at any time by posting a revised version on our website. Continued use of the Services after changes are posted constitutes acceptance.

2. Service Description

2.1 Konvex provides a Unified API that enables clients to integrate multiple ERP systems and third-party applications through a single, secure endpoint.
2.2 Key features include:

• Token-based authentication and authorization

• Automated field mapping and data synchronization

• Transaction posting and reconciliation

• Monitoring, diagnostics, and error notification
  2.3 Konvex does not store financial records or sensitive end-user data—only authentication tokens and metadata required to facilitate integrations.

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3. Registration & Account Security

3.1 Account Creation: Certain features require you to register for an account, providing accurate and up-to-date information.
3.2 Credentials: You are solely responsible for safeguarding your username, password, and API tokens. You agree to notify us immediately of any unauthorized use of your account.

4. Client Obligations

4.1 Data Compliance: You warrant that any data or credentials you supply comply with all applicable laws and regulations.
4.2 Proper Use: You must not use the Services for illegal, unauthorized, or harmful activities, including overloading our servers, reverse-engineering our API, or creating derivative works.
4.3 ERP Credentials: You agree to provide valid credentials and necessary permissions for each ERP or third-party system you integrate.

5. Subscription Plans & Billing

5.1 Plans: We offer Monthly and Annual subscription plans. Each plan renews automatically unless cancelled at least 7 days before the renewal date.
5.2 Payment Processing: All fees are processed via Stripe and are non-refundable.
5.3 Authorization: By subscribing, you authorize Konvex to charge your chosen payment method for all fees and applicable taxes.
5.4 Price Changes: We may adjust pricing upon notice at least 30 days before the next billing cycle.

6. Support & Service Level

6.1 Support Hours: Each plan includes a set number of monthly support hours via email or Slack.
6.2 SLA: We commit to maximum response times as outlined in our Service Level Agreement, available on the dashboard.
6.3 Sandbox Access: All Clients receive sandbox environment access for up to 60 days.
6.4 Add-Ons: Additional support or professional services may be purchased separately.

7. Data Analysis & Privacy

7.1 Aggregated Insights: We may collect and analyze anonymized connection and usage data to improve our AI-powered mapping algorithms.
7.2 Personal Data: Any personal information you provide via contact forms (e.g., name, email, company) may be used for marketing and communication, but will not be sold or rented without your consent.
7.3 Privacy Policy: Our Privacy Policy, accessible at www.konvex.com/privacy, governs our handling of personal data and is incorporated herein by reference.

8. Security & Compliance

8.1 Standards: We implement industry-standard security measures, including encryption in transit and at rest, strict access controls, audit logging, and regular security audits.
8.2 Regulatory: We comply with some ISO 27001 rules and with applicable financial regulations, including Colombia’s Circular No. 004 of 2024.

9. Intellectual Property & Branding

9.1 Ownership: All software, documentation, trademarks, and logos (“Materials”) are the exclusive property of Konvex.
9.2 License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Materials solely to access and use the Services.
9.3 Marketing Usage: By subscribing, you grant Konvex permission to feature your name and logo in marketing materials, provided no confidential information is disclosed.

10. Limitation of Liability

10.1 “AS-IS” Disclaimer: Services are provided “as-is” and “as-available.” We make no warranties of any kind, express or implied.
10.2 Indirect Damages: Under no circumstances shall Konvex be liable for indirect, incidental, special, consequential, or punitive damages.
10.3 Aggregate Liability: Our total liability for any claim shall not exceed the fees paid by you during the 12 months preceding the event giving rise to the claim.

11. Indemnification

You agree to defend, indemnify, and hold Konvex harmless from any claims, liabilities, damages, and expenses arising from your violation of these Terms or your use of the Services.

12. Prohibited Activities

You may not:

• Use automated systems (robots, spiders, scrapers) to access the API without authorization.

• Impersonate any person or entity or misrepresent your affiliation.

• Bypass measures we use to limit or restrict access.

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13. Third-Party Links & Content

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices and make no representations regarding them.

14. Termination & Data Deletion

14.1 Termination: You may cancel your subscription at any time. We may suspend or terminate your access for breaches of these Terms.
14.2 Data Deletion: Upon cancellation or termination, we will permanently delete your authentication tokens, credentials, and integration data. You are responsible for maintaining any backups.

15. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Republic of Colombia. Any dispute arising under these Terms shall be resolved exclusively in the courts of Bogotá D.C.

Contact
For questions or support, please email us at gestion@getkonvex.com or visit www.getkonvex.com.